TPSODL’s ‘Sampark Kendras’ to provide a one-stop solution for electricity related issues
· The company will transform all its Fuse Call Centres (FCC) into Sampark Kendras’
· Service deployed for rural areas
Berhampur, December 2022: TP Southern Odisha Distribution Limited (TPSODL), is planning to convert all its Rural Fuse Call Centres into Sampark Kendras’ to provide a one-stop solution for all electricity supply-related issues in rural areas. This activity has been successfully conducted in Behrampur Electrical Division II and in Hinjlicut division. TPSODL intends to convert all rural FCCs into Sampark Kendras.
The Sampark Kendras will act as a game changer for Rural Service delivery since they will become an effective touch point for solving all problems pertaining to electricity supply. Customers can visit the Sampark Kendras for issues related to bill payment, resolution of disputed bills, updation of contact numbers, and email addresses, information on new connections, spot collection of arrears, regularisation of unmetered connections, theft/ harassment reporting, registration of commercial complaints and other electricity-related issues. Further, to make the process more convenient, customers can reach out to 24/7 toll-free numbers 1912 or 1800-3456-797 for their grievances and can give a missed call on 7008808888 for availing of new connections.
“TPSODL always accords consumer service the topmost priority. A lot of attention has been paid to upgrading the current infrastructure, performing preventative maintenance, operating Customer Relation Centres, developing innovative solutions to achieve the goals of reliability enhancement and customer satisfaction in rural areas.” said, Mr Arvind Singh, Chief Executive Officer, TP Southern Odisha Distribution Ltd.