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TCS Ranked Number 1 in Customer Satisfaction in the Netherlands


TCS Ranked Number 1 in Customer Satisfaction in the Netherlands

· Tata Consultancy Services Ranked Number One for Sixth Consecutive Year in Whitelane Research Survey of 210 CxOs from Top IT Spending Companies in the Netherlands

· TCS’ Overall Satisfaction Score is 86%; a 6% Lead Over the Nearest Competitor


AMSTERDAM, March 21, 2022: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), has been ranked number one for customer satisfaction in the Netherlands, in an independent survey of CxOs from top IT spending organizations by Whitelane Research.


Whitelane Research’s 2021/ 2022 IT Sourcing Study is based on responses from 210 CIOs and senior decision makers across the Netherlands. The research investigated over 430 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.

TCS has achieved the top position in customer satisfaction for the sixth consecutive year, with an overall satisfaction score of 86 percent compared to the industry average of 76 percent, and scoring 6 percent higher than the nearest competitor.


TCS demonstrated strong results across multiple dimensions and KPIs. It ranked number 1 for:

· Transformative innovation (79% on satisfaction compared to the industry average of 65%)

· Quality and service (86% compared to the average of 76%)

· Security (86% compared to an average of 75%)

· Account management (90% compared to the average of 77%)

Furthermore, TCS also achieved high scores for Business Acumen (87% compared to the average of 77%) and Sustainability (77%, while the industry average was 68%).


“We are delighted to be ranked number 1 in customer satisfaction by our Dutch customers for the sixth year in a row,” said Josu Devasia, Country Head, TCS Netherlands. “Our customer-centric approach to business has helped us gain a deep understanding of their business and technology landscapes. This contextual knowledge along with our investments in our people, in research and innovation and in intellectual property have strengthened our relationships with our customers in the Netherlands and made us their preferred transformation partner.”


“TCS occupies the top position in the Netherlands for the sixth consecutive time based on the reactions of business leaders in the Netherlands,” said Jef Loos, Head of Sourcing, Whitelane Research. “It is a special achievement to maintain such a high customer satisfaction score so many years in a row. TCS can be proud of the dedicated focus of its teams in building good relationships with customers, especially at a time when the pandemic is still creating challenges in the field of work.”

In addition, TCS was ranked overall number one for customer satisfaction across Europe, in the Whitelane Research report.

Present in the Netherlands since 1992, TCS helps leading companies in the region drive growth and transformation. Over 2,500 employees in the Netherlands support customers in various sectors such as banking, finance, retail, travel and transport, energy and resources, and hi-tech. Last year, the company opened TCS Pace Port™ Amsterdam, a co-innovation and advanced research center designed to help customers throughout Europe successfully navigate their digital transformation journeys. Earlier this month, TCS Pace Port hosted the TCS Sustainathon, a European competition that challenges and empowers young minds to develop and implement innovative ideas and to help organizations address key sustainability issues using cutting-edge technology.


TCS is the second most valuable IT services brand in the world, according to Brand Finance, the world's leading brand valuation agency. It was recently named the #1 Top Employer in Europe by the Top Employers Institute. The company invests heavily in its people and the communities it operates in. By continuing to invest in innovation and strengthen its workforce, TCS is building a sustainable workforce for the future.

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