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SBI launches ‘Video Life Certificate’ facility for pensioners

Updated: Nov 8, 2021

SBI launches ‘Video Life Certificate’ facility for pensioners

Mumbai – November 01, 2021: With an aim to offer seamless life certificate submission experience for millions of pensioners (other than family pensioners), the country’s largest lender State Bank of India (SBI), has announced the launch of the Video Life Certificate (VLC) facility. Pensioners from the comfort of their homes can schedule a video call with SBI staff at their convenience and complete the process of life certificate submission without having to visit the bank branch.

They have to log on to click on Video LC and enter their SBI Pension Account Number. They will have to submit the OTP received on their registered mobile numbers. Once they have read the terms and conditions, they can click on ‘Start Journey’. Pensioners will have to keep their original PAN card in place, click on ‘I am ready', and grant permission to start the video call.

Launching the initiative, Shri Dinesh Khara, Chairman, SBI said “We are glad to introduce yet another strategic customer-centric initiative especially for the benefit of senior citizens. We believe this facility will digitally empower pensioners and enable them to submit their life certificates without any hassle of visiting the branch amid Covid-19. We at SBI constantly work towards providing an extra layer of convenience and comforts to all our customers through the bank’s customized tech-led products and services.”

About State Bank of India:

State Bank of India is the largest commercial bank in terms of assets, deposits, branches, customers, and employees. It is also the largest mortgage lender in the country which has so far fulfilled the home buying dreams of 30 lakh Indian families. The home loan portfolio of the bank has crossed the milestone of Rs. 5 lakh crore. As on June 30, 2021, the bank has a deposit base of over Rs. 37 lakh crore with CASA ratio of nearly 46% and advances of more than Rs. 27 lakh crore. SBI commands a market share of 34.77% and about 31.11% in home loans and auto loans segment respectively. SBI has the largest network of 22,224 branches and 63,906 ATM / CDM in India with 71,705 BC outlets. The number of customers using internet banking and mobile banking stand roughly at 91 million and 20 million respectively. The integrated digital and lifestyle platform by SBI - YONO has close to 36 million registered users, which witnesses approximately 11 million logins per day. Accelerating the digital agenda, around 1.5 lakh accounts have been opened through YONO in the quarter ended June 2021. In terms of digital lending, the bank disbursed personal loans of around Rs. 2430 crore through the YONO mobile app in the same quarter. On social media platforms, SBI has the highest number of followers on Facebook and Twitter amongst all banks worldwide.


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